Frequently Asked Questions

Click on any of the questions below to view the answer. If you have any further questions, don't hesitate to contact us.

I want a website designed, how do I start?

First of all, you've come to the right place. Whether you represent a company or you're looking for a self-promotional site, we can produce a quality job at a cost you can afford. To start, the best thing to do is write down all the elements you'd like included in your site and then choose a couple of websites on the Internet for inspiration. This helps the designers get a taste of the style that interests you. The combination of these two elements will provide the best job estimate.

Can I meet with a designer?

If you're located in the Los Angeles area, you can make an appointment to meet a designer. If you're not local, phone consultation is a perfectly viable method of communication. We have clients from across the country who have never met us face-to-face but are thrilled with the turnout of their website. That's beauty of doing business online.

How should I provide content for my new site?

The best way to provide content is to email your text and/or image files to the designers at Jade Tiger Productions. You can also mail a CD, DVD, or thumb drive containing the content. If you're in the Los Angeles area, you can provide the CD during a personal design meeting. Otherwise, emailing content is easiest.

Who owns the website after it is designed?

Once the website is paid for in full, the rights belong exclusively to the individual or company who hired us. We hold no proprietary claims over your website whatsoever.

Can you work with a site that already exists or content that's already in place?

We frequently do website redesigns and makeovers. In fact, it is becoming more commonplace and we highly encourage it. If a website is more than a couple years old, it's probably falling behind the times in terms of its look and public appeal. We can refurbish and remodel your property, restoring your pride in the website and the traffic along with it.

I know nothing about web applications. Will you assist me in all phases?

We will provide hands-on consulting to assist you or your company in each and every phase of the project. We will allocate a place on our server for you to view your work in progress so that you can provide any necessary feedback. We will lead the way, guiding you, teaching you, so that your comfort level and familiarity will allow you an enjoyable Internet experience.

Can you register a website address for me?

We can register any available domain name you'd like. We can maintain it for you and help you make sure it never accidentally expires. Once a domain name is in place, we can also show you how to use your domain name to create a more professional looking email address.

Can you build it so I can maintain it myself?

If you have the necessary software to edit and upload web pages, then we can absolutely build your site with that premise in mind. Websites can be built specifically for client adaptability. However, if you don't have the necessary software to edit and upload web pages, then we can update and maintain your site at very minimal charges. Website maintenance is never a contractual obligation. We only charge when our services are needed.

What is the most expensive aspect of web design?

The most expensive aspect of web design is e-commerce, specifically database integration. If you need to sell products online, be sure to plan your budget accordingly. The second most expensive aspect of web design is complex Flash animation. For all designers in the industry, these two elements comprise the Mercedes models of websites.

Will the website you design for me be search engine friendly?

We create all our websites with SEO in mind. Your new site design will be compliant with search engine guidelines. However, it's a good idea for your website to be reassessed over a period of time, as the search engines do alter their rules and algorithms. We can help you keep your website up to date with all the latest trends in online marketing.

How long does it usually take to complete a website from scratch?

As long as a client provides us with all the necessary materials to get started, we can usually complete a website within a couple weeks. More elaborate designs or additional amenities might require more time. For example, e-commerce sites may take up to a month to complete. However, we do offer rush rates if a site has a specific completion deadline.

How will my website be hosted, do you provide that?

We can provide you with very inexpensive shared hosting. If you would like dedicated hosting, we have a synergy with a fantastic site hosting company called Startlogic. We have been doing business with them for years. We can help you with all phases of getting your site up and running, including domain registration or transfers.

What makes you different from all the other design companies out there?

We take pride in our artisan craftsmanship. That means we don't use templates and all our websites are uniquely tailored to your needs. No other site out there will look like yours. We also take pride in the reliability and trust we build with our clients. You won't be hoodwinked with hidden costs, like so many other companies do. You won't be sidelined by unexpected invoices. We are up-front about all costs and never do any work unless given express permission. We're also extremely accessible. We usually return emails and phone calls the very same day. We opt for quality, not quantity, and that allows us to develop long-term relationships with our clients. Trust is key and our clients congratulate us for that via their testimonials.

I think I'm ready to get started. What's my next step?

If you're ready to get started on a graphic or web design project, contact us to set up a phone conference. We'll be able to answer all your remaining questions and guide you through the entire process. Typical projects require a 30% deposit to initiate. We also have a range of installment plans available to match the costs with your budget. We also accept credit or debit cards through PayPal. You'll be happy you've made the decision to begin investing in yourself or your company.

If you would like to submit a question to be answered, please visit our Comments & Feedback page.